Press around Close.io
We’ve been getting some great press and feedback since launching Close.io software for salespeople. GigOm: Close.io is a social context for sales communications PandoDaily: Elastic launches Close.io,...
View ArticleThe Elements of User Onboarding
I just finished reading “The Elements of User Onboarding” by Samuel Hulick. I discovered the book through the excellent site UserOnboard.com which has chronicled every screen in the onboarding process...
View ArticleHow one of my tweets landed Close.io a $585/month customer
One of my tweets is featured in an article on Mention.com: How Close.io Closed $585 in Monthly Revenue from 1 Tweet. Check it out!
View ArticleThe last 20% before shipping
What makes a new feature or product update “done” versus what makes it “really done”? At Close.io we developed our own process to answer this question, based on years of shipping new features for our...
View ArticleHackToStart Podcast
I got interviewed for my first podcast recently. It’s called HackToStart, and it’s one that I’ve been listening to for a while now, so I was excited to be a guest on the show. Check it out here: Hack...
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Don’t punish old trials and former customers
A common pattern in SaaS apps is to allow a free trial period of 2 weeks or 1 month, and then to require a credit card to use it any longer. Either out of curiosity or out of a genuine need for a tool...
View ArticleHow to log Feature Requests
Below is an internal team post I wrote to help us at Close.io do a better job of capturing customer’s feature requests in a way that leads to better product development outcomes. I’m sharing this...
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My InsideSalesSummit interview: How sales and engineering teams should work...
I did an interview for the Close.io Inside Sales Summit, a free 5-day virtual summit with perspectives from 50+ leaders on inside sales. Ryan Robinson interviewed me for an engineer’s perspective on...
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When, Who, How to Hire an Engineering Team (including Hiring Remotely)
This is the blog post version of a talk I gave at True University in Berkley, CA in June 2018 to help early stage startups scale their engineering teams from 2 to 20. Hiring is hard. Really hard. I’ve...
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Introducing TeamHome
I built a micro-SaaS as my pandemic side project: TeamHome.app – An internal company directory designed for remote teams. Try it out and let me know what you think. Read on for details & some...
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